Privacy Policy

Last updated: 6 September 2026

1. Who we are

The Art Agents is a contemporary art agency operated by Autaway Limited, a company registered in England and Wales under company number 12185075.

Registered office: Suite 2063, 6-8 Revenge Road, Chatham, England, ME5 8UD.

Website: https://theartagents.com

Email: paul@theartagents.com

For the purposes of UK data protection law, Autaway Limited is the data controller for personal information collected through The Art Agents website and related services.

2. Information we collect

We may collect personal information when you use our website, contact us, create an account, place an order, apply for a trade account or otherwise interact with The Art Agents.

This may include:

your name, email address, telephone number and contact details;
billing and delivery addresses;
account and login information;
details of enquiries and correspondence with us;
order, purchase and transaction information;
information provided as part of a trade account application, including business or trading name, business type, website or professional profile, VAT or business registration details and other information supplied to support the application;
documents or files voluntarily uploaded as supporting trade evidence;
technical information such as your IP address, browser type, device information and information collected through cookies or similar technologies; and
information required to prevent fraud, protect the website and maintain the security of our services.

We do not normally receive or store your full payment-card details. Payments made through the website are handled by the relevant payment service provider.

3. How we use your information

We may use personal information to:

respond to enquiries and communicate with you;
create and administer customer accounts;
process, fulfil and manage orders;
arrange delivery and deal with returns, refunds or damaged items;
assess and administer trade account applications;
provide approved trade pricing and account access;
maintain records relating to purchases, payments and customer service;
operate, maintain and improve our website and services;
protect against fraud, misuse, security incidents and unauthorised access;
comply with legal, regulatory, accounting and tax obligations; and
establish, exercise or defend legal claims where necessary.

4. Our lawful bases for using personal information

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

Contract – where processing is necessary to fulfil an order, administer an account or take steps requested by you before entering into a contract;

Legal obligation – where we are required to keep or use information to comply with legal, tax, accounting or regulatory requirements;

Legitimate interests – where it is reasonably necessary to operate and protect our business, respond to enquiries, assess trade applications, provide customer service, prevent fraud or improve our services, provided those interests are not overridden by your rights; and

Consent – where we specifically ask for consent, for example for certain non-essential cookies or optional marketing communications.

Where we rely on consent, you may withdraw that consent at any time.

5. Trade account applications

When you apply for a trade account, we use the information you provide to assess your eligibility, verify your business or professional status, communicate with you about the application and, if approved, administer your trade access.

Applying for a trade account does not guarantee approval. Trade applications may be reviewed manually by The Art Agents.

Supporting trade evidence should relate to your business or professional status. Please do not upload personal identity documents unless we specifically request them for a legitimate and lawful reason.

6. Orders and payments

When you place an order, we collect the information necessary to process the purchase, arrange delivery, communicate with you and maintain appropriate transaction records.

Payment information is processed by the payment provider made available through our checkout. Those providers process payment data under their own privacy and security arrangements.

7. Who we may share information with

We do not sell personal information.

We may share information where reasonably necessary with:

website hosting, email and technical service providers;
payment processors and financial service providers;
couriers, delivery providers and fulfilment partners;
artists or other parties involved in fulfilling a particular order where necessary;
IT, security, fraud-prevention and spam-protection providers;
professional advisers such as accountants, insurers or legal advisers;
government authorities, regulators, law-enforcement bodies or courts where required by law; and
other service providers acting on our behalf where necessary for the operation of The Art Agents.

We only provide those parties with the information reasonably necessary for the relevant purpose.

8. International transfers

Some of the service providers used to operate our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal mechanism or safeguard is used where required by UK data protection law.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, regulatory and dispute-resolution requirements.

For example:

order and financial records may normally be retained for up to six years where required for accounting, tax or legal purposes;
customer account information may be retained while an account remains active and for an appropriate period afterwards;
enquiry and correspondence records may be retained for a reasonable period after the enquiry has been resolved; and
trade application information may be retained for as long as reasonably necessary to assess, administer or review the trade relationship.

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.

10. Cookies and similar technologies

Our website may use cookies and similar technologies to enable essential website functions, maintain sessions, operate customer accounts and checkout, protect the website and understand how the site is used.

Some cookies are necessary for the website to function. Where non-essential cookies require consent under applicable law, they should only be used in accordance with your cookie choices.

You can also control cookies through your browser settings. Disabling certain cookies may affect the operation of the website.

11. Website accounts

If you create an account, we store information associated with that account so that you can access relevant website and order functions.

You are responsible for keeping your login details confidential. Please contact us if you believe your account has been accessed without permission.

12. Contact forms and enquiries

When you submit an enquiry through our website, we use the information you provide to respond to you and manage the enquiry.

Messages submitted through the website may be delivered to authorised members of The Art Agents team who need access to them in order to respond or administer the business.

13. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

No internet transmission or electronic storage system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information we process.

14. Your data protection rights

Depending on the circumstances and the lawful basis we rely upon, you may have rights including the right to:

request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to erase personal information in certain circumstances;
ask us to restrict the way we use your information;
object to certain uses of your information;
request data portability where applicable; and
withdraw consent where processing is based on consent.

You have the right to object to processing based on our legitimate interests in certain circumstances.

To exercise your rights, contact us at paul@theartagents.com.

We may need to verify your identity before dealing with certain requests.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information about making a complaint is available at https://ico.org.uk.

16. Third-party websites and services

Our website may contain links to third-party websites, social networks or other services. We are not responsible for the privacy practices of those third parties. You should review their privacy information when using their services.

17. Automated decision-making

We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or business practices.

The latest version will be published on this page with the date of the most recent update.

19. Contact us

If you have any questions about this Privacy Policy or how The Art Agents uses personal information, please contact:

The Art Agents
Operated by Autaway Limited
Company number 12185075

Suite 2063, 6-8 Revenge Road
Chatham, England
ME5 8UD